What about security at your hotel?
The hotel is equipped with CCTV surveillance round-the-clock to ensure the safety of our guests and visitors. Guests can have peace of mind when residing at our hotel while enjoying the comforts and conveniences we have to offer.

Does your hotel have lifts?
Yes, all our rooms are accessible by lifts which are also monitored by CCTV.

What about shops or restaurants in this area?
There is a wide selection of shops, cafes and other amenities from nearby and surrounding areas. For those looking for “retail therapy” and entertainment, The Mines Shopping Center and Mid Valley City are just within 15 minutes drive away. There is also a 24-hour cafe near the hotel area.

Do you offer any special packages for group booking?
Yes, we do. Special arrangements can be made in advance for reservations and travel plans. We also offer special promotional rates for corporate clients too. Talk to us today!

Do you arrange pick-ups at airports and train or bus stations?
This is viewed on a case-to-case basis.    We can arrange for your pick-up at a price not included in the room rates.

Do you accept pets in your establishment?
Due to the sensitivity to other guests, we do not accept pets.

What is your cancellation policy?
For online reservation, we do not accept cancellations that are made less than 48 hours to check-in time.

Where can I park and are there any charges?
All hotel guests can park at the basement parking (covered) at the hotel.    There are no parking charges for our hotel guests.
How can I pay the hotel charges?
We gladly accept cash and major credit cards for room payments and other charges. We however do not accept personal cheques.

Does your hotel welcome families?
Definitely. Children under the age of 12 may stay free when accompanied by an adult at the MinCott Hotel. The maximum number of children allowed depends on the type of rooms booked.

Do you offer discounts or special rates for long term stay guests?
Yes. Contact us to let us know your needs and requirements and we make the necessary arrangement to ensure that your stay with us remains comfortable at all times.